SiberSafe Definer
SiberSafe Definer was specifically designed for collaborative use across product teams. Each team member is presented with a role-appropriate perspective into the product knowledge repository, making content contributions, queries, and consumption both targeted and very straightforward. For example:
- Designers see the product as an aggregate of components
- Quality engineers see the product as a set of tests and acceptance criteria
- Marketing sees the product as a set of features and benefits
- Trainers see the product as a set of skills
- Technical writers see the product as tasks and procedures
- The support desk sees the product as symptoms and failures
Typical product stakeholders include:
(Click each for information by role)
SiberSafe Definer integrates and consolidates product knowledge to deliver key advantages across the entire product team:
| Research |
Market analysis |
Market researchers |
Timely, focused products |
| Rationalize |
Business analysis |
Business analysts |
Solution that meets market and business requirements |
| Design |
Functional analysis |
Product architects |
Faster product development |
| Build |
Implementation analysis |
Product engineers |
Improved product quality |
| Test |
Quality analysis |
Quality specialists |
Improved product quality |
| Document |
Task analysis |
Documentation specialists |
Accurate, focused user documentation |
| Promote |
Message analysis |
Marketing specialists |
Accurate, targeted marketing collateral |
| Train |
Skills analysis |
Training specialists |
Improved user experience |
| Support |
Troubleshooting |
Support specialists |
Reduced support costs |
| Prioritize |
Value analysis |
Product managers |
Quality products shipped on time and to budget |
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