SiberSafe Definer advantages
Connect those who define, document and manage products, with those who build, market, and use them. In conjunction with a flexible workflow framework that puts an end to fragmented communication cycles, product knowledge can finally be pooled, not siloed.
When market trends are connected not only to user needs and problems, but also to the functionality provided by a component that addresses the required use cases, it becomes straightforward to ensure that the product being developed delivers the right features and benefits for that group of users in a specific market.
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When product knowledge is captured from each expert in the product development process (product managers, market researchers, designers, engineers, and others) the most accurate information is always available to the rest of the team.
And, when all product facts are connected by their relationships, all this information about the product becomes reusable – and traceable – knowledge.
Aggregate technical knowledge into design specifications, functional requirements specifications, test specifications, and more. Aggregate market knowledge into market research reports. Combine both to produce user manuals, feature/benefit lists, marketing collateral, and more.
Then, keep all these documents synchronized. Because all product knowledge is connected, a change to one item will ripple through the entire knowledge base and maintain the integrity of all items.
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SiberSafe Definer integrates and consolidates product knowledge to deliver key advantages across the entire product team:
| Research |
Market analysis |
Market researchers |
Timely, focused products |
| Rationalize |
Business analysis |
Business analysts |
Solution that meets market and business requirements |
| Design |
Functional analysis |
Product architects |
Faster product development |
| Build |
Implementation analysis |
Product engineers |
Improved product quality |
| Test |
Quality analysis |
Quality engineers |
Improved product quality |
| Document |
Task analysis |
Documentation specialists |
Accurate, focused user documentation |
| Promote |
Message analysis |
Marketing specialists |
Accurate, targeted marketing collateral |
| Train |
Skills analysis |
Training specialists |
Improved user experience |
| Support |
Troubleshooting |
Support specialists |
Reduced support costs |
| Prioritize |
Value analysis |
Product managers |
Quality products shipped on time and to budget |
SiberSafe Definer delivers major overall benefits to product teams and the corporate executive:
Faster product development
- Product design is based on identified business requirements, eradicating scope creep
- Product knowledge is available over the web in real time to all team members
- Easy to capture concepts and relationships
- Ensure the transfer of accurate product knowledge
- Same product knowledge can be viewed from different perspectives
- Eliminate the risk of project tasks being overlooked
Lower operational costs
- Reduce warranty, rework, & support costs through the introduction of products that meet customer requirements
- Reduce documentation creation overhead
- Improve the efficiency of documentation contributors
- Collaboration efficiencies
- Eliminate formatting – let XML/XSL do the work
- Single-source publishing
- Content reuse: write and maintain it once
- Automated language translation
Increased customer satisfaction
- Products that reflect user requirements increase customer satisfaction
- User documentation that reflects product functionality eliminates user frustration
- High quality user documentation reduces support requests and accelerates call center service
- Comprehensive navigation and search capabilities provided ensure that users can find the information they want, in the detail they want, any time they need it
Improved traceability
- Each change to a requirement or its derivative/s is logged and versioned
- Changes to any requirement are synchronized throughout the system
- Access control restricts unauthorized entry to the system or parts of it, as required
- Traceability is maintained from market research or customer needs, through specifications and documentation to post-release marketing material
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